When you purchase a vehicle, the manufacturer will specify the intervals at which various filters and fluids are to be replaced.

This is either by time intervals (months since last service) or kilometer intervals. Log books set out when the manufacturer suggest that these serviceable items are changed out to comply with manufacturers suggestion or specifications.

The logbook service also has a list of items that should be checked every time, or at certain intervals. This ensures that your car is kept in a well-maintained condition, and that any problems are identified. By choosing a mechanic that you trust and continue a relationship with them over the life of your vehicle, they can look back through the history and suggest what maintenance items needs to be done and suggest when service items should be replaced.

Missing services may not seem that important, but like your own health, little problems can become big problems if left unattended. What can start off as a small leak, or a small movement in a component, can deteriorate over 12 or 24 months if you miss a service to the point that expensive repairs are required. Regular services are just like regular check ups with your Doctor or Dentist.

At this stage we do not have any Courtesy Cars, but are always happy to pick up and drop off customers. We also have an early-bird lock box. Just contact the friendly staff to arrange a lock code to be advised.

The quick answer is no - no statutory warranty can be legally voided by servicing your car at your choice of mechanic, even if you are told this at the time of purchase. The proviso is that you haven't entered into a "extended warranty" plan that the small print forces you to go back to the purchasing dealership to not void the extended warranty section of your agreement. Although sometimes the coverage of this extended warranty is not as thorough as you'd think. It always pays to read the fine print or get a second opinion from your mechanic before signing on the dotted line.

In fact, manufacturers are not allowed to force you to take the vehicle back to them for servicing although they imply it keeps your vehicle warranty intact. Having your vehicle serviced by an independent workshop like Towers Automotive not only saves you money, but the whole process is more convenient without affecting your new car warranty at all. We have more information on this for you in our article. Please click here.

We do not need a physical logbook to carry out a logbook service. We access software programs which will advise what are the requirements for the service is due. We can also provide you with a replacement Repco Authorised Service branded logbook and fill in the services we have done on request.

Yes - we always provide a link to our 65-point Inspection Report both via text message and on the emailed copy of the invoice. Photos of any items that are of concern are also provided. Printed copies can also be provided on request.

Yes - all Minor, Major and Logbook services at Towers Automotive are provided with a Free 65-point Inspection Report. This will tell you what we inspected, what we recommend monitoring, what we recommend replacing and photos of same.

We also perform a Safe-T-Stop report on all services and Roadworthy Inspections. This reports on the braking system, handbrake, brake proportioning, suspenion report, wheel alignment and even the weight of your car!

Service length depend on a lot of factors but we usually allow 2 hours for minor services. We always ask customers to advise of any timeline requirements on booking so that we can get your vehicle back to you as soon as we can.

Just as all cars are different - all services are different. We always provide a written estimate of services when we confirm your booking so there are no surprises.

Towers Automotive accept cash, EFTPOS, Credit Card (Visa and MasterCard which may be subject to surcharge).

Towers Automotive are open weekdays from 8am to 4.45pm

We are only open on weekdays.

We open at 8am. On occasion we may be open earlier but cannot provide a lift until after 8am. If you need to drop your vehicle off early please contact the Office prior to your booking date for lock-box instructions.

Yes you can. We have an early-bird drop off service in which your vehicle can be parked in the laneway outside of hours and a code for a lock box is text through. When parking your car please be aware to avoid the signed "No Parking" areas in Cassidy Lane.

Yes. We have an early-bird drop off service in which your vehicle can be parked in the laneway outside of hours and a code for a lock box is text through. When parking your car please be aware to avoid the signed "No Parking" areas in Cassidy Lane.

Yes. Once payment is received we will email through the receipt and text instructions for the lock box to collect your keys. Your paperwork will be placed in the car.

We can arrange to collect your car under certain circumstances, as we need two staff to collect vehicles. Please call the office to discuss if you'd like to arrange this option.

We can always run customers home, to work or other locations within the city limits.

If you are concerned at any time, please call our office immediately and in the first instance. The sooner we can address concerns the better.
We take great pride in our work, but if something doesn't seem quite right then just let us know. We are happy to sort out any problems you might have. Plus you have the added assurance of our REPCO Nationwide Warranty, if you are not in Charters Towers, we will arrange for you to be seen by the nearest Repco Authorised Service Centre to discuss the situation.

If you have provided an email you will receive a service reminder at a maximum timeframe of 12-months since your date of service. If we don't have your email we will send you a friendly reminder in a text. If you would prefer 6-month service intervals please advise the staff and we will make a note on your file.

Absolutely! Sometimes labour time is reduced if we can do a few repairs at the same time and we will always discuss this with you.

We have many options for booking your car in.
- through our booking facility on our website
- via links provided in your Service Reminder emails
- through our Facebook page
- on the phone on (Call us Button)
- drop in to 6 Cassidy Lane

Being in business for over 17 years now, this still isn't an easy answer! Being in a small town, not everyone will do the kilometres in the time the logbook suggests. As a rule of thumb we suggest every 12-months or 10,000km whichever comes first. If your logbook intervals are 15,000km we recommend 7,500km and 12 months.

Yes. Oil manufacturers recommend that oil is replaced as oil degrades over time, not just with usage. Services can also identify little problems before they become big problems.

Absolutely. If you are concerned about anything on your car we can have a look during the service. Any items of concern that we identify during the service can also be fixed on the same day, after provision of an updated price and approval by the customer.

We certainly can for an additional price. We can also detail cars on request. Please call the workshop for pricing.

We stand by our good name so only use good quality oils and parts that are supported by reputable companies.

Yes. We measure the amount of brake pad or shoe left, as well as testing the hydraulic operation of your brakes on our Safe-T-Stop which you will receive a copy of.